What happens at claim time?

Business Insurance Claim Support

LARK Insurance Brett and Andrew

What to do if you need to make a claim

Have you ever stopped to consider what you would do if your business burnt down? Most people say ‘call the insurance company’ and while that is a great start, do you know exactly what you are covered for and what additional benefits you may be entitled to receive to help you recover from this disaster? Unfortunately, the answer is no for most people.

How LARK Insurance helps at claim time:

Part of the service LARK Insurance offers our clients is Claims Management. We are experts in our field and understand your insurance policy as well as the how to handle claims in an fast and efficient manner. Deloitte released a study that found 30% of clients found the claims process ‘complex’ when handled through a broker. This figure nearly doubled to 58% for clients who handled the claim themselves. Most business owners do not have many hours to spare in the day and don’t have the time to manage a complex insurance claim.

There are many parts to an insurance policy. In the event of a significant claim, often the amount you receive can depend on a lot of different factors. Insurance advisers have a strong understanding of your policy and act as advocates for you when negotiating a better outcome for you during a claim. Deloitte’s study showed that broker clients are more than twice as likely to be fully covered for their claims.

When you purchased a recent insurance policy, did you spend much time looking into what situations it would actually pay a claim? A lot of people will spend thousands of dollars on an insurance policy and not have a good understanding of how the policy will operate during a claim. At LARK Insurance, we know the insurance policies we put in place for clients. We understand how the policies work and what they can provide for you during a claim. This helps to give you the peace of mind that you and your business are protected when you need it most.


Insurance claims can be complex and not having someone on your side to help negotiate and fight for better outcomes for you can be costly and time-consuming. At LARK Insurance, we are happy to speak with you about how we can help you through these difficult times. Get in touch with us today.

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